Effective Date: 6 May 2025

At Catz at Ashwood (“we”, “us”, “our”), we are committed to protecting your privacy and safeguarding your personal information in accordance with the Privacy Act 2020 (NZ). This Privacy Policy outlines how we collect, use, disclose and protect your personal information when you interact with our website or services.

We may collect the following personal information when you interact with our website or services:

• Your full name, email address, phone number, and physical address
• Booking and pet details (e.g. pet name, age, medical needs)
• Payment information (where applicable)
• Any additional details you choose to share via our contact forms, phone, or email

We also collect non-personal information such as browser type, referring pages, and browsing activity using tools like Google Analytics. This helps us improve user experience and monitor website performance.

We use the personal information you provide for the following purposes:

• To respond to enquiries and confirm bookings
• To manage and provide our cattery and home visit services
• To communicate with you about your booking, pet care, or account
• To send service-related or promotional emails (you may opt out at any time)
• To comply with legal or regulatory obligations

We will not sell or rent your information to third parties.

We may share your personal information with:

• Our veterinary partners (in emergencies only)
• Third-party service providers (e.g. email systems, payment processors), strictly as required to operate our business

All third parties are required to maintain the confidentiality and security of your information.

We use cookies and tracking tools to:

• Analyse traffic and user behaviour
• Remember your preferences
• Improve website functionality

You can disable cookies in your browser settings, but this may impact your experience on our website.

We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure. These include:

• Secure website hosting
• SSL encryption
• Limited access to personal information on a need-to-know basis

However, no system is completely secure. By using our services, you acknowledge and accept this risk.

You have the right to request access to or correction of the personal information we hold about you. To make a request, please email us at: info@catz.co.nz.

We retain your personal information only as long as necessary to fulfil the purpose it was collected for, or as required by law.

Our website and services are not intended for use by children under 13 years of age. We do not knowingly collect personal information from anyone under 13.

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites. We recommend reviewing the privacy policy of any third-party website you visit.

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy regularly.

These terms are governed by the laws of New Zealand. Any disputes will be resolved in the courts of Auckland, New Zealand.

If you have any questions about our Privacy Policy or Terms of Use, please contact us at:

Catz at Ashwood
106 Sandspit Road, Shelly Park, Howick, Auckland
Email: info@catz.co.nz